FAQs

How quickly do you process orders?

We do our very best to process orders within 48 hours because we know you will be excited to receive your Wattle & Twine goodies. However, we also run a cattle property and there are times where our animals must come first. If you haven’t received an email with a tracking number after 48 hours, please contact us.

Do you sell gift vouchers?

Absolutely! We offer vouchers for the amounts of $50 and $100. The voucher can be emailed to the purchaser so they can use immediately or posted to provide a nice surprise in the mail. A bonus is we ship gift vouchers for free when purchased on their own. We think it's important to spoil the special people in our life and sometimes 'just because' is as good a reason as any. Gift vouchers are valid for 12 months after the date of purchase, are non-returnable and cannot be redeemed for cash.

Do you charge for shipping?

We like to make things easy and don’t want to disadvantage our customers who live in remote locations so offer a flat rate of $9.95 on shipping within Australia.

Do you ship internationally?

We will gladly investigate rates based on location for international shipping. Send us an email with the item you are looking to purchase and your location and we will provide you with a quote so you can decide whether you want to click ‘Add to Cart.’

Can I track my precious parcel?

Definitely! You will receive an email with your tracking number. Orders can be tracked online at www.auspost.com.au/track

I’m spoiling a special person in my life. Do you gift wrap?

We love pretty things so will gladly add those special finishing touches to ensure your gift arrives wrapped with love. We can even handwrite in one of the gorgeous cards we have available and attach to your gift. Just add any requests and exact wording to the notes section when purchasing. It's that simple. 

How do you select products?

Our products are carefully curated from the makers and creators of rural, regional and remote Australia. You will not find mass produced items and no two items will be the same. We are about celebrating country charm and the wide diversity of talent in the country. Our preference is for quality over quantity.

How can I collaborate with Wattle & Twine?

We are passionate about celebrating country charm and are always on the lookout for inspiring stories, quintessentially Australian products and services. If you have, or know of, a beautiful product or person that would be right at home on the pages of Wattle & Twine please get in touch with us wattleandtwine@gmail.com

If you have any other questions - please don't hesitate to contact me.

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